Customer service

When checking out with PayPal, you can choose the "Pay Later" option. When you complete your purchase, PayPal pays the seller and the money is only debited from your bank account after 21 days.

Yes, we ship worldwide! You can select your country during the ordering process, and the corresponding shipping costs and delivery times will be displayed. With Express, packages are delivered worldwide in as little as 1–3 days (exceptions notwithstanding).

If you live outside the EU, please always take additional import duties into account when your purchase amount exceeds €150. However, you will not have to pay 21% VAT on the products, unlike customers within the EU.

Your package will be delivered as quickly as possible, as you have come to expect from us. Please monitor the track & trace information for the most up-to-date delivery information. When you order before 11:45 p.m., your order will be shipped the same day (including Saturdays), subject to stock availability and except in exceptional circumstances (in which case we will inform you by email as soon as possible).

We have shipped your order with love. Of course, it may happen that you are not completely satisfied with your purchase.

You may cancel and return your order within 14 days of receipt without stating a reason. Returns are at your own expense or free when you drop it off at the Ibzmode store in Amsterdam, Den Bosch, Noordwijk, or Egmond aan Zee. Please ensure that you return the products in their original packaging, unworn, undamaged, and with the attached labels. Keep your return receipt until we have processed it.

As soon as we receive your return, we will send you a confirmation email. Processing your return usually takes up to 14 days. We will email you once your return has been processed, and you will receive the refund in your account within a few days under the name “Mollie payments”. We aim to issue a refund within 7 business days after processing your return. In any case, the refund will be issued within the statutory period of 30 days.

How frustrating that you received an incorrect or damaged item! In this case, you are always welcome to contact our customer service team by sending an email to service@ibzmode.nl. Please include your order number and item number, and take a photo of the damaged or incorrect item. This will allow us to offer you a suitable solution as quickly as possible.