Guarantees

Has your ordered item arrived damaged or defective, or are you dissatisfied with a product? We are very sorry to hear this!

In this case, please contact our customer service department within 1 week before returning the item. Our staff will process your complaint as soon as possible.

Send an email to info@isla-ibiza.com

Please include your order number, item number, and 3 to 5 photos clearly showing the damage or issue, along with a brief description of how the issue occurred. We also need a photo of the entire item. If the damage concerns shoes, we also ask that you include a photo of the heel and the sole.

Please note that we cannot accept complaints regarding the following defects:

• Unfortunately, purchases made more than 8 weeks ago are no longer covered by the warranty.
• Clothing items that have shrunk or been damaged due to incorrect washing.
• Wear and tear resulting from daily use, such as worn shoe toes.
• Damage to the heel of a shoe.
• Damage caused by improper or intensive use.
• Items that are damaged or discolored due to excessive perspiration.
• Fuzzing or pilling of the material.
• Damage caused by external factors, such as friction, sharp objects, or chemicals.

You can do this by sending an email to info@isla-ibiza.com within 1 week. Please include your order number, item number, and 3 to 5 photos clearly showing the damage or issue, along with a brief description of how the issue occurred. We also need a photo of the entire item. If the damage concerns shoes, we also ask that you include a photo of the heel and the sole.

Please note that we cannot accept complaints for the following defects:

• Unfortunately, purchases made more than 8 weeks ago are no longer covered by the warranty.
• Clothing items that have shrunk or been damaged due to improper washing.
• Wear and tear resulting from daily use, such as worn shoe toes.
• Damage to the heel of a shoe.
• Damage caused by improper or intensive use.
• Items that are damaged or discolored due to excessive perspiration.
• Fuzzing or pilling of the material.
• Damage caused by external factors, such as friction, sharp objects, or chemicals.

All your purchases are covered by the statutory warranty. There is no fixed period associated with the statutory warranty, as this varies depending on the product. This means that a product must meet what you, as a consumer, can reasonably expect from the product. If this is not the case, please contact our Customer Service or visit a store near you.

Please note that we cannot accept complaints for the following defects:

• Unfortunately, a purchase made more than 8 weeks ago is no longer covered by the warranty.
• Clothing items that have shrunk or been damaged due to incorrect washing.
• Wear and tear resulting from daily use, such as worn shoe toes.
• Damage to the heel of a shoe.
• Damage caused by improper or intensive use.
• Items that are damaged or discoloured due to excessive perspiration.
• Fuzz or pilling of the material.
• Damage caused by external factors, such as friction, sharp objects or chemicals.