The standard shipping costs for PostNL home delivery or PostNL pickup point are €6.95.
For an order over €100, we will cover the costs!*

*in the Netherlands, Belgium and Germany

If you complete and pay for your order in full before 11:30 p.m., your package will be dispatched with PostNL that same evening.

It will then be delivered the next day (excluding Sundays and public holidays).

Unfortunately, you can no longer change your shipping address with us, but fortunately, you can use the track & trace from PostNL to have it delivered to a pickup point instead of the address provided.

After this, you can change your address in your account so that the next order you place goes to the correct address.

Your order will be handed over to PostNL the same day. You will receive an email with track & trace. This will allow you to see exactly what the status is and when the courier is expected to arrive. You can also often still choose a pickup point or another delivery time. If you are not home when the PostNL courier arrives at your door, you will be notified. This can be done by a note in your mailbox or by email, and it will also be visible in the track & trace of your package. 

The delivery service will let you know where your order is and will choose one of the following options:

• The package has been delivered to your neighbors
• The package will be taken to a service point
• Another delivery attempt will be made the next day.

If it is not clear to you when your package will be delivered, you can of course contact our customer service.

During busy periods, your parcel may take slightly longer than you are used to. Please allow for a delay of 1 to 2 days. For the most up-to-date information on the delivery status of your parcel, we recommend keeping a close eye on the track & trace code. Has your parcel been delivered, but you haven't (personally) received it? Please check the following first:

• Did a family member or housemate accept the parcel?
• Did one of your neighbors accept your parcel?
• Was the parcel perhaps left at the front door, or in a place known to/agreed upon with the delivery person?

If the answer to none of these questions is 'yes', please contact our customer service.

How annoying that you received the wrong item!

Please send an email to service@ibzmode.nl with a photo clearly showing the item number of the incorrect item you received, so we can investigate what went wrong. We will then send you a free return label to return the incorrect item and send the correct item to you.

Please note!: it may take 2-3 days to determine why the item was sent incorrectly and whether the correct item is in stock.