The standard shipping costs for PostNL home delivery or PostNL delivery point are €6.95.
For orders over €100, we will cover the costs!*

*in the Netherlands, Belgium and Germany

If you complete and pay for your order before 11:30 PM, your package will be shipped to PostNL the same evening.

This will then be delivered the next day (m.u.v. Sundays and public holidays).

Unfortunately, you can no longer change your shipping address with us, but fortunately you can have it sent to a delivery point via PostNL's track & trace, instead of the entered address.

You can then change your address in your account so that the next order placed will go to the correct address.

Your order will be delivered to PostNL the same day. You will receive an email with track & trace. Here you can see exactly what the status is and when the delivery person expects to be with you. You can also often choose a delivery point or another time. If you are not at home when the PostNL delivery person is at your door, you will receive a notification. This can be done by means of a note in the mailbox or by e-mail and this will also be visible in the track & trace of your package. 

The delivery service will let you know where your order is and will choose from one of the options below:

• The package has been delivered to the neighbors
• The package is taken to a service point
• A delivery attempt will be made again the next day.

If it is not clear to you when your package will be delivered, you can of course contact our customer service.

During busy periods, your package may take a little longer to arrive than you are used to from us. Please allow for delays of 1 to 2 days. For the most up-to-date information about the delivery status of your package, we recommend that you keep a close eye on the track & trace code. Has your package been delivered, but you have not received it (yourself)? Then first check the following things:

• Has a family member or housemate accepted the package?
• Did one of the neighbors accept your package?
• Has the package been placed on your doorstep or in a place known/agreed to by the postman?

If none of these questions can be answered with 'yes', please contact our customer service.

How annoying that you received the wrong item!

You can then send an email to service@ibzmode.nl, with a photo clearly showing the item number of the incorrectly received item, so that we can investigate where things went wrong. We will then send you a return label free of charge to return the incorrectly received item and send you the correct item.

Please note: the processing may take approximately 2-3 days before it is determined why the item was shipped incorrectly and whether the correct item is in stock.