The standard shipping costs for PostNL Thuisbezorgd or PostNL delivery point are € 6.95.
With an order above € 100, we take the costs for our account!*

*in the Netherlands, Belgium and Germany

If you complete and paid for your order before 11:30 pm, your package will go on the same evening with the PostNL.

This will then be delivered the next day (with the exception of Sundays and public holidays).

Unfortunately you can no longer adjust your shipping address with us, but luckily have it sent to a delivery point via the track & tace at De PostNL, instead of the address entered.

After this you can adjust your address in your account, so that the next order will go to the right address.

Your order will be given the same day to the PostNL. You will receive an email with Track & Trace. On this you can see exactly what the status is and when the delivery person expects to be with you. You can also often opt for a delivery point or another time here. If you are not at home when the PostNL delivery person is at the door, you will receive a notification of this. This can be done by means of a note in the bus or by e-mail and this will also be visible in the track & trace of your package. 

The delivery service will let you know where your order is and will choose from one of the options below:

• The package was delivered to the neighbors
• The package is brought to a service point
• A delivery attempt is made again the next day.

If it is not clear to you when your package will be delivered, you can of course contact our customer service.

During busy periods it is possible that your package is a little longer on the road than you are used to from us. Take into account delay from 1 to 2 days. For the most up -to -date information about the delivery status of your package, we recommend that you keep an eye on the Track & Trace Code. Is your package facing, but have you not received it (yourself)? Then first check the following things:

• Has a family member or roommate accepted the package?
• Has one of the neighbors accepted your package?
• Is the package perhaps placed in front of the door, or at a place known for the postman?

If none of these questions can be answered with 'yes', please contact our customer service.

How annoying that you have received a wrong article!

You can then send an email to service@ibzmode.nl, with a photo, which clearly shows the article number of the incorrectly received article, so that we can investigate where things went wrong. We will then send you a return label free of charge to return the incorrectly received item and send the correct item to you.

Note!: The treatment can take about 2-3 days before it is figured out why the item was sent incorrectly and whether the correct item is in stock.