Returns

We have shipped your order with love. Of course, it may happen that you are not completely satisfied with your purchase. You may cancel and return your order within 14 days of receipt without stating a reason. Please ensure that you return the products unworn, undamaged, and with the attached labels. Keep your return receipt until we have processed it.

Report your return here and download your return label. This is valid for a maximum of 5 days. 

Of course, you may not be satisfied with your purchase. You can always return it free of charge to any ibzmode store, or follow the steps below to return your package by following these 4 steps:

1. Report your return here
2. Repack the items in their original packaging
3. Drop off your package at a service point (keep your tracking information safe)
4. Once we have received your return, we aim to process the refund within 7 days.

As soon as we have received your return, we will send you a confirmation by email. Processing your return usually takes up to 14 days. We will send you an email once your return has been processed, and you will receive the refund in your account within a few days under the name “Mollie Payments”.

We aim to issue a refund within 7 business days after processing your return. The refund will be issued within the statutory period of 30 days in any case.

In-store returns: Free (please note! the store is a drop-off point, so make sure you bring your package ready to ship. It will be processed at our head office.)

Returns via the website: As stated in our terms and conditions, you are responsible for the costs of sending your return package to Isla Ibiza. However, we offer a discounted rate for our return labels in the Netherlands, Belgium, Germany, France, and Spain. Click here to register your return and download a label.

Are you unable to create a return label via the website in the country selected for you? Then you can provide the return address below at a service point and send the package back with prepaid postage to:

Isla Ibiza/returns
re: order number:
Polderweg-Oost 19
2973 AN Molenaarsgraaf
The Netherlands

Re-enter your order number and email address to download your return label here. You can download the return label again. This is valid for a maximum of 5 days. If this does not work, please contact our customer service to download the label again.

Unfortunately, it is not possible to exchange items for a different size or color via the webshop. However, you can always return the unwanted item free of charge to one of our ibzmode stores and exchange it there for the item you want. You can also, of course, place a new order via the website.

If online (sale) purchases do not meet expectations, they can be returned within 14 days. Once we have received and processed your return, we will refund the purchase price.

You can include multiple orders in a single return. However, it is important that you include the order confirmations for the different orders, so that our returns department knows that the return contains multiple orders. Keep your return receipt until we have processed it.

• You can cancel and return your order within 14 days of receipt without giving a reason.
• Have you paid shipping costs? If you return all items from your order, you will also receive a refund for the shipping costs.
• Returns in store are free. All other returns are at your own expense.
• Earrings cannot be returned due to hygiene regulations. Bikinis must be tried on with underwear and cannot be returned without the hygiene strip in the bikini bottoms.
• Ibzmode is not responsible for the loss or damage of a return package. We therefore advise you to send your return package by registered mail. Please note: proof of shipment with a track & trace code is required to initiate an investigation; if this is missing, it will not be possible.
• Once we have received and processed the return package and the returned items in good condition, you will receive a confirmation email from us. We aim to process your return within 7 working days of receipt. After this, we will transfer the refund amount to your account as quickly as possible. We aim to issue the refund within 7 working days after processing your return. In any case, the refund will take place within the statutory period of 30 days.
• Is your order incorrect? We will resolve this for you as quickly as possible! Contact service@ibzmode.nl and clearly state your name, order number, and the items concerned.