Customer service
Click on one of the topics below, to find the most frequently asked questions and answers to this!
Most frequently asked questions
Can I pay with AfterPay?
When checking with PayPal you can choose the "Pay afterwards" option. When your purchase is completed, PayPal pays the seller and the money is only debited from your bank account after 21 days.
Do you also send packages abroad?
Yes, we ship worldwide! You can select your country in the ordering process, the corresponding shipping costs and times will then be shown. With Express, packages worldwide are even delivered within 1-3 days (with some exceptions).
If you live outside the EU, always take into account additional import duties when your purchase amount is above € 150. However, you do not pay 21% VAT on the products, as customers within the EU do.
When will my package be delivered?
Your package will be delivered as soon as possible, as you are used to from us. Keep an eye on the track & trace information for the most current delivery information. If you order before 11.45 pm, your order will be shipped the same day (also on Saturday), if in stock and exceptions (we will inform you as soon as possible by e -mail).
What is the return period?
We have sent your order with love. It can of course happen that you are not completely satisfied with your purchase.
You can cancel your order up to 14 days after receipt without giving a reason and return. Returning is at your own expense or free when you hand it in at the IBZMode Store in Amsterdam, Den Bosch, Noordwijk, or Egmond aan Zee. Make sure you return the products in the original packaging, unworn, undamaged and provided with the attached labels. Keep your return certificate until we have processed it.
How long does it take before my return shipment is processed?
As soon as we have received your return shipment, we will send you a confirmation by e-mail. Normally the processing of your return shipment can take a maximum of 14 days. We will send you an email if this return is processed, you will receive the amount back to your account within a few days, under the name "Mollie Payments". The aim is a refund within 7 working days after processing your return. Reimbursement will in any case take place within the legal period of 30 days.
I have received a wrong or damaged item. What to do?
How annoying that you have received a wrong or damaged item! Of course in this case you can always contact our customer service by sending an email toservice@ibzmode.nlState your order number, article number & take a photo of the item that is broken or incorrectly received. This way we can offer you a suitable solution as soon as possible.
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